Online Resources Troubleshooting Page

Online Resources Troubleshooting Guide

Troubleshooting Your Web Browser
AOL Browser or Fortress (and other security software)
Norton Internet Security / Norton Personal Firewall Issues (NIS / NPF)
Install a new version of your browser
Additional Browser Plug-ins

The POWER Library and other Online Resources require that you use a compatible browser in order to experience the visual and audio capabilities of each resource. Older browsers are not capable of performing and displaying many of these features.

Troubleshooting Your Web Browser

Your internet browser must be set to accept cookies, to cache web pages correctly, and to allow Java and JavaScript. Use the guidelines below to ensure proper viewing capabilities.

POWER Library currently supports: (updated February 9, 2009)

Internet Explorer 6.0 or higher (Windows)
Mozilla Firefox 2.0 or higher (Windows)
Mozilla Firefox 2.0 or higher (Mac)

NOTE: Support for Netscape, Google Chrome, Opera and Safari browsers by POWER Library and POWER Library vendors is not available.

To find the version you are currently using: open your web browser, click on HELP, then About Your Browser.

Internet Explorer version 7.x

Ensure the browser is set to accept cookies

Open Internet Explorer
Click on TOOLS
Click on INTERNET OPTIONS
Click on the SECURITY tab
Click the "Reset all zones to default level" button
Click the PRIVACY tab
Click the DEFAULT button
Click OK

Internet Explorer version 6.x

Open Internet Explorer
Click on TOOLS
Click on INTERNET OPTIONS
Click on the SECURITY tab
Select the INTERNET Web content zone
Click the DEFAULT LEVEL button
Click on the PRIVACY tab
Click on the DEFAULT button
Click OK

Ensure the browser is caching web pages correctly

Open Internet Explorer
Click on TOOLS
Click on INTERNET OPTIONS
Click the SETTINGS button in the Temporary Internet Files section (in version 7, the Browsing History section)
Change the "Check for newer versions of stored pages" setting to AUTOMATICALLY
Click OK

Ensure the browser is set to allow Java and Javascript

Click on TOOLS
Click on INTERNET OPTIONS
Click on the ADVANCED tab
Click on the RESTORE DEFAULTS button
Click APPLY then OK

Mozilla Firefox 2.0

Ensure the browser is set to accept cookies

Open Firefox
Click on TOOLS
Click on OPTIONS
Click on PRIVACY in the left menu
Click on the plus sign next to COOKIES to expand the section
Click on the check box aside of "Allow sites to set cookies"
For "Keep Cookies", select UNTIL THEY EXPIRE
Click OK

Ensure the browser is set to allow Java and Javascript

Click on TOOLS
Click on OPTIONS
Click on WEB FEATURES in the left menu
Click on the check box aside of ENABLE JAVA (if empty)
Click on the check box aside of ENABLE JAVASCRIPT (if empty)
Click OK

AOL Browser or Fortress (and other security software)

AOL -

Connect to the Internet using AOL
Minimize AOL
Open either Internet Explorer or Firefox

Fortress (and other security software) -

Disable your security software
Try POWER Library or other Online Resource
If needed, adjust the security settings.

Norton Internet Security / Norton Personal Firewall Issues (NIS / NPF)

The POWER Library authenticates users via referral URLs. Some Norton Internet Security (NIS) and Norton Personal Firewall (NPF) users have experienced access issues due to NIS/NPF blocking referrer information. If you experience this issue, you will need to make the following adjustments to allow access to the POWER Library without disabling NIS or NPF.

Versions Prior to 2003 -

Open Norton Internet Security or Personal Firewall
Click Options
Click Internet Security or Personal Firewall (this step is not always needed)
Click Advanced Options
Click the Web tab
Click Add Site. A new site/domain box appears
Enter the name of the site that you want to receive the referrer information (see list below)
Click OK. That site name appears in the left frame
Click the name of the new site
Click the Privacy tab
Check the 'Use these rules for... ' box
Change the Referrer from 'Block' to 'Permit'
Repeat the above steps for each of the sites listed below
Click Apply, and then click OK

Version 2003

Open Norton Internet Security or Personal Firewall
Click Options
Click the Web Content tab
Click Add Site. A new site/domain box appears
Enter the name of the site you want to receive the referrer information (see list below)
Click OK. That site name appears in the left frame of the Web Content window
Click the name of the new site on the left to select it
Click the Global Settings tab on the right
Under "Information about visited sites", uncheck the "Use default settings" box
Change "Information about visited sites" from "Block" to "Permit".
Repeat the above steps for each of the sites listed below
Click OK to close the Options window

Version 2004, 2005, and 2006

Open Norton Internet Security or Personal Firewall
Click Privacy Control
Click the Configure button (skip if 2006 version)
Click on the Advanced button
Click Add Site. A new site/domain box appears
Enter the name of the site that you want to receivew the referrer information (see list below)
Click OK. That site name appears in the left frame of the Web Content window
Click the name of the new site on the left to select it
Click the Global Settings tab on the right
Under 'Information about visited sites', uncheck the 'Use default settings' box
Change 'Information about visited sites' to 'Permit'.
Repeat the above steps for each of the sites listed below
Click OK to close the Options window

Names of the sites that you want to receive the referrer information:

Access Pennsylvania - www.accesspa.org; 205.247.101.11
AP Images - apimages.ap.org
Bookflix - bkflix.grolier.com
Business & Company Resource Center - infotrac.galegroup.com; find.galegroup.com; galenet.galegroup.com; go.galegroup.com
EBSCO Publishing - ebscohost.com; e-toolbox.com; epnet.com
First Research - lancasterlibraries.firstresearch-learn.com; www.firstresearch.com
HW Wilson - vnweb.hwwilsonweb.com; wilsontxt.hwwilson.com; www.hwwilson.com
HeritageQuest - www.heritagequestonline.com; persi.heritagequestonline.com
Hoover's Online - premium.hoovers.com; hoovers.com; hooversmobile.com
LearningExpressLibrary - www.learnatest.com; www.learningexpressebooks.com
Live Homework Help - www.tutor.com; lhh.tutor.com
Morningstar Library Edition - library.morningstar.com
NetLibrary - www.netlibrary.com; akamai.net
OneSource - globalbb.onesource.com
ProQuest - www.il.proquest.com; proquest.umi.com
POWER Library - www.powerlibrary.net; www.powerlibrary.org
ReferenceUSA - www.referenceusa.com
SimplyMap - www.simplymap.com
SIRS Discoverer - discoverer.sirs.com; discoverer.prod.sirs.com; www.proquestk12.com
Thomson Gale - infotrac.galegroup.com; find.galegroup.com; galenet.galegroup.com; go.galegroup.com
Tumblebooks - www.tumblebooks.com
Uniworld - www.uniworldbp.com

Install an updated version to provide trouble-free web browsing

Additional Browser Plug-ins

The following plug-ins may be required to access and appropriately view some of the Online Resources. Some of these components may already be installed on your computer.

Adobe Reader & Flash Player:

Java:

Browsealoud: Will speak the web content aloud.